Clarido Privacy Policy

1. What Data Leaves Your Device (and Why)

We send only the data needed to provide and improve the Service. Your data is associated with your account so the Service can sync, back up, and restore your content across sessions.

• Account and access: email, name, and basic profile for sign-in, sync, and subscriptions.
• Content and files: notes, journal entries, scratchpad content, voice uploads, transcriptions, and attachments for storage and recall.
• Voice transcription: real-time microphone audio is streamed to Deepgram for speech-to-text conversion; key terms from your personal glossary may be sent alongside audio to improve transcription accuracy. Audio is not stored by the transcription provider.
• Text-to-speech: when you use the listen feature, message text is sent to Deepgram for conversion to audio. The resulting audio file is cached in our cloud storage tied to your account.
• Derived representations: summaries, entities, embeddings, and related text that power search, recall, and context features; stored with your account until you delete them.
• AI features: text derived from your content is sent to Google (Gemini) and, when unavailable, to Anthropic (Claude) to generate contextual replies and recommendations. These providers process your data only to fulfill in-app requests and are contractually prohibited from using it for their own training.
• Analytics and diagnostics: feature usage, performance data, crash reports, device model, OS version, app version, timezone, and locale to identify and fix bugs. We use PostHog for analytics and error tracking, which may include session replay (recordings of app interactions) to help us reproduce and resolve reported issues.
• Install attribution: we use AppsFlyer to understand how users discover Clarido. AppsFlyer receives a device identifier, your anonymized user ID, and in-app event names (such as registration or subscription) for attribution and campaign measurement. AppsFlyer does not receive the content of your notes, voice recordings, or other User Content.
• Push notifications: device push tokens plus device model, OS version, timezone, and locale to deliver notifications reliably.
• Live Activities: when you start an action, your action title, countdown timer, and progress may be displayed on your lock screen and Dynamic Island via iOS Live Activities. Live Activity updates may be delivered via push notification.
• Engagement notifications: we may send proactive push notifications based on your app activity (such as action timers, idle periods, or completed actions) to help you stay on track. Notification opens are tracked via analytics.
• Telemetry relays: limited in-app telemetry (such as notification opens) may be forwarded to internal operations channels to monitor delivery.
• Hosting, storage, and backups: account data, files, and derived data are stored on managed cloud infrastructure for reliability and recovery.

2. Definitions

• Service: The Clarido journaling, reflection, and AI-powered context engine application.
• User Content: Notes, journal entries, scratchpad content, voice recordings, uploaded images, or other materials you create or store using the Service.
• Personal Information: Any information that identifies or can reasonably identify an individual.

3. Information We Collect

3.1 Information You Provide

We may collect the following categories of data when you use the Service:

• Text notes, written reflections, and scratchpad content
• Voice recordings and the transcriptions generated from them
• Uploaded media (e.g., photos) that you choose to attach to entries
• Account information (name, date of birth, email address)
• Custom glossary terms you add to improve transcription accuracy
• Subscription and billing identifiers

3.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Device information (device type, OS version, app version, unique identifiers)
• Log and diagnostic information (session activity, performance data, crash reports, error stack traces, notification delivery)
• Session replay data (recordings of app interactions used to reproduce and fix bugs)
• Usage analytics to understand how features perform and to identify issues
• Push notification tokens and device locale/timezone for reliable delivery
• Install attribution data (how you discovered the app)

3.3 Payment Information

Subscriptions are processed through Apple's App Store and managed by RevenueCat. We receive subscription status, entitlement, and lifecycle events (such as purchases, renewals, and cancellations) but do not store or have access to full payment card details.

4. How We Use Your Information

We use your information to:

• Provide the Service, including storing, resurfacing, and contextualizing your reflections
• Enable AI features that generate context-aware outputs using your past entries
• Provide personalized insights, suggestions, reminders, and optional nudges
• Provide text-to-speech playback of chat messages
• Display action progress on your lock screen via Live Activities
• Send engagement notifications based on your activity to help you stay focused
• Maintain and improve the app's performance, security, and user experience
• Communicate essential updates, service announcements, and support messages
• Provide account management tools such as data export and deletion
• Monitor reliability of notifications and other critical flows
• Measure install attribution and campaign effectiveness

5. How AI Uses Your Data

To enable Clarido's contextual intelligence features, your User Content (including transcribed text from voice recordings and optionally attached photos) may be transmitted to our AI processing partners—currently Google (Gemini) and Anthropic (Claude)—solely for the purpose of generating contextual responses and powering Clarido's features.

• AI partners process your data only to fulfill your requests in the app
• User Content is not used for marketing, profiling, or automated decision-making with legal impact
• You may ignore or delete AI-generated suggestions at any time

AI Model Training and Profiling

Your data is not used to train general-purpose models outside of Clarido's features, and we do not permit providers to train their own systems on your content. We do not use your data for profiling or behavioral advertising.

6. How Your Data Is Stored

• Your email and name are used for sign-in, sync, and support.
• Analytics and diagnostics are used to identify and fix bugs and improve app reliability.
• Your content, transcriptions, derived data, cached audio files, and embeddings are stored with your account and deleted when you delete your account.

7. Disclosure of Information

We may share information with:

Service Providers

We rely on carefully vetted processors for:

These providers act on our instructions and may not use your data for their own advertising or training.

Legal Compliance

To comply with applicable laws, regulations, or valid legal processes.

Business Transactions

If we engage in a merger, acquisition, or sale of assets, information may be transferred with safeguards consistent with this Policy.

We do not sell personal information.

8. Data Storage and Security

• Data is stored on secure servers in Canada and the United States
• Data is encrypted both in transit and at rest
• Access controls are in place to protect your data

9. Data Retention

• Text entries, voice recordings, scratchpad content, uploads, cached audio, and derived data remain available while your account is active
• Voice recordings are stored so you may revisit them and are not used for any other purpose
• Cached text-to-speech audio is stored for performance and may be regenerated if deleted
• Deleted entries are removed from active systems and permanently deleted from backups within a commercially reasonable period
• When you delete your account, your personal data (including derived data, cached audio, and embeddings) is erased except where retention is required by law
• Data is retained until you choose to delete it; you control when deletion occurs

10. User Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Request data export / portability
• Withdraw consent for optional features
• Object to certain types of processing

How to Exercise These Rights (In-App Tools)

Inside the Clarido app, you may:

• Delete individual entries
• Export your data
• Delete your entire account (this permanently deletes all personal data)

You may also contact support@clarido.app for help.

11. Data We Do Not Collect

Clarido does not collect the following unless you explicitly choose to upload it as part of a note:

• Biometric or health data
• Contacts or address book information
• Precise location data
• Photos or videos (unless you attach them yourself)
• Background microphone or camera access

12. Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal bases for processing include:

• Consent: When you voluntarily submit User Content or enable features
• Legitimate interest: To provide, maintain, and improve the Service

13. Children's Privacy

The Service is intended for individuals aged thirteen (13) years and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as reasonably possible.

Users between 13 and 17 may use the Service only with the consent of a parent or legal guardian, where required by applicable law.

14. Changes to This Policy

We may update this Policy. Material changes will be communicated through the app or by email. Continued use after changes constitutes acceptance.

15. Contact

If you have questions or concerns, please contact: support@clarido.app